Last updated 5 September 2026
Every item on jinjja.shop is made by an independent Korean brand and ships from South Korea. Here is exactly how that works.
Shipping cost
A flat A$9.90 per order, Australia-wide, however many brands or items you buy. Some products are marked Free Shipping — when your cart contains one of those, that product’s shipping is on us.
How your order travels
One brand in your order — the brand packs it and sends it straight to you from Korea.
Two or more brands in your order — each brand sends its items to our consolidation partner in Ilsan, near Seoul. There, everything is repacked into one box and sent to you as a single parcel, so you receive one delivery, not several.
All parcels travel by EMS (Korea Post) and are delivered in Australia by Australia Post.
Delivery times
Most orders arrive within 2 weeks of the day you order.
- Single-brand orders: typically 7–10 business days.
- Multi-brand orders: up to 2 weeks, because we wait for every brand’s items to reach Ilsan before the parcel leaves Korea.
Korean public holidays (especially Seollal in Jan/Feb and Chuseok in Sep/Oct), Australian customs processing and peak periods can add a few days. If your order is running past 2 weeks, email us and we’ll chase it.
Tracking
You’ll receive your EMS tracking number by email once the parcel leaves Korea. That number works on both the Korea Post and Australia Post tracking sites; Australia Post will also send you delivery updates once the parcel arrives in the country.
Customs, duties and GST
All prices are in Australian dollars. Orders under A$1,000 are not charged customs duty at the Australian border, and there is nothing further to pay on delivery.
Delivery address
Please double-check your address at checkout — we can’t change it once a brand has dispatched. We deliver to street addresses and PO Boxes anywhere in Australia. We don’t currently ship outside Australia.
Lost or damaged in transit
If your parcel arrives damaged, or tracking shows delivered but you haven’t received it, email hello@jinjja.shop within 7 days with your order number and photos if relevant. We’ll sort it out with the carrier and the brand — you don’t need to chase either of them yourself.
Questions? Contact us · Returns & Refunds