Is jinjja.shop legit? Questions about who we are and how it works
Straight answers about who we are and how buying from jinjja.shop works. Last updated 27 September 2026.
What does “jinjja” mean?
진짜 (jinjja) is Korean for “real” or “genuine” — it’s the word Koreans use for “really?!” and “the real thing”. jinjja.shop (진짜샵, “the real shop”) is named for what it sells: products made by real, independent Korean brands, each with its own maker and its own story, rather than the handful of big names you see in every ad.
Is jinjja.shop legit?
Yes. jinjja.shop is an Australian business: it is operated by Kyung Eun Huh, ABN 74 605 877 560, in Brisbane, Queensland. You can look the ABN up yourself on the Australian Business Register.
- Prices are in Australian dollars and card payments are processed by Stripe — your bank statement will show JINJJA.SHOP.
- Your purchases are covered by the Australian Consumer Law. If something arrives faulty, damaged, not as described or wrong, we replace it or refund it and pay the return postage.
- Every order gets an EMS tracking number that works on both Korea Post and Australia Post.
- Real people answer hello@jinjja.shop, within 2 business days, Brisbane time.
Who runs jinjja.shop?
jinjja.shop was founded and is run by Kathy, a designer originally from Seoul who has lived in Australia for many years. She started it so Australians could buy from the small Korean brands she loves — the kind you’d find walking through Seoul, not on a supermarket shelf — without six separate overseas orders and six shipping fees.
Where do the products come from?
Every product is made by an independent Korean brand and ships from South Korea. jinjja.shop is a marketplace: each brand has its own page and its own store, so you always know who made what you’re buying. Browse them all on Our Korean brands.
How much is shipping and how long does it take?
A flat A$9.90 per order, Australia-wide, however many brands or items are in it — and some products make the whole order ship free (listed on the shipping page). Orders arrive in 10–14 days from Korea: single-brand orders come straight from the maker; multi-brand orders are gathered at our partner in Ilsan, near Seoul, and sent to you as one box. Orders under A$1,000 have no customs duty and nothing extra to pay on delivery. Full detail: Shipping & Delivery.
What if something arrives damaged or wrong?
Email hello@jinjja.shop within 7 days of delivery with your order number and a photo. For a fault, damage, wrong item or not-as-described, you choose a replacement or a full refund, and we cover the return postage — usually a photo is enough and we don’t need the item back. You deal with us in Brisbane, never with a brand in Korea. We don’t offer change-of-mind returns, because items ship from small makers in Korea. Full detail: Returns & Refunds.
Does jinjja.shop have reviews?
Yes — customer reviews sit on each product page, under the product description. jinjja.shop is a new marketplace, launched in 2026, so there are only a handful so far, and we’d rather show you a few real ones than a big number. If you’ve bought from us, a review on the product page helps the next person decide.
진짜샵은 믿을 만한 곳인가요?
네. 진짜샵은 호주 브리즈번에 등록된 사업자(허경은 Kyung Eun Huh, ABN 74 605 877 560)가 운영하는 호주 온라인 편집샵입니다. 모든 상품은 한국의 독립 브랜드가 직접 만든 제품이며, 한국에서 EMS로 발송되어 호주 우체국(Australia Post)을 통해 배송됩니다. 결제는 호주 달러로 Stripe를 통해 처리되고, 호주 소비자법(Australian Consumer Law)이 적용됩니다. 문의: hello@jinjja.shop
How do I contact jinjja.shop?
Email hello@jinjja.shop — we reply within 2 business days, Brisbane time. Quick questions are fine on Instagram at @jinjja__shop. More on the Contact page.