Last updated 5 September 2026
Every item on jinjja.shop is made to order or held in small quantities by an independent Korean brand and ships from Korea. Because of that, we don’t offer change-of-mind returns — but your rights under the Australian Consumer Law are fully protected, and if anything is wrong with what arrives we will put it right.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In plain terms: if something arrives faulty, damaged, not as described, or it’s the wrong item, we will fix it — replacement or full refund, your choice for a major fault — and we pay the return postage.
Change of mind
We don’t accept returns or exchanges for change of mind, wrong size chosen, or a colour or scent that isn’t what you hoped for. Please check the product page carefully before ordering — sizing tables and Australian size conversions where the brand supplies them, full ingredient lists for skincare, and the option you’ve selected. If you’re unsure about anything, email us first and we’ll ask the brand for you.
Cancellations
You can cancel for a full refund at any time before the brand dispatches your order. Email hello@jinjja.shop with your order number as soon as possible. Once the parcel is on its way it can no longer be cancelled.
How to make a claim
- Email hello@jinjja.shop within 7 days of delivery with your order number, which item(s), what’s wrong, and a photo.
- We’ll reply within 2 business days (Brisbane time). For most claims a photo is enough and we won’t need the item back. If we do, we’ll give you our Brisbane return address and cover the postage.
- Choose a replacement or a refund. Replacements ship from Korea, so a refund is usually quicker.
Please never send anything to a brand in Korea directly.
Refunds
Refunds go to your original payment method within 5 business days of approval. Banks and card issuers can take a further few days to show it. If you paid with a jinjja.shop gift card, the refund goes back onto that gift card.
Lost or damaged in transit
If tracking shows delivered but nothing arrived, or the parcel arrives damaged, email us within 7 days with photos where relevant. We deal with the carrier and the brand — you don’t need to.